Privacy Policy

YouthGraffitiWorkshops.com

Last updated: January 2026

1. Introduction

This Privacy Policy explains how YouthGraffitiWorkshops.com collects, uses, stores, and protects personal information when you visit our website, book a service, attend a workshop, or otherwise interact with us.

We are committed to protecting your privacy and handling your personal information responsibly and transparently, in line with the UK GDPR and applicable data protection laws.

By using this website or our services, you agree to the practices described in this policy.

2. Who We Are

For the purposes of data protection law, YouthGraffitiWorkshops.com acts as a data controller when handling personal data directly, and in some cases as a data processor when acting on behalf of schools, organisations, or local authorities.

3. The Personal Data We Collect

We collect two main types of information.

3.1 Non-Personal Information

This is information that does not identify you personally. It may include:

Browser type and version

Device type and operating system

Language preferences

Pages visited and actions taken on the site

Date and time of access

This information helps us improve website performance and user experience.

3.2 Personal Information

This is information that can identify you directly or indirectly. It may include:

Name

Email address

Telephone number

Organisation or school name

Booking and enquiry details

Communication history

Any information you voluntarily provide via forms or email

We do not knowingly collect personal data from children without appropriate parental or organisational consent.

4. How We Collect Your Data

We collect personal information when you:

Complete an enquiry or booking form

Contact us by email or phone

Use our website

Attend or book a workshop or event

Interact with us for customer support

5. How We Use Your Personal Data

We only use your personal information where the law allows us to do so.

Most commonly, we use it to:

Deliver workshops, events, and services you have booked

Communicate with you about bookings, changes, or enquiries

Comply with legal and safeguarding obligations

Improve our website, services, and customer experience

Send relevant service updates or information you have requested

In limited cases, we may also use your data where:

It is necessary to protect someone’s vital interests

It is required in the public interest

We have a legitimate business reason that does not override your rights

If you fail to provide required information, we may be unable to deliver services or comply with legal obligations.

6. Marketing Communications

We may send you information about our services if you have requested it or have an existing relationship with us.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

We will not sell or rent your personal data to third parties.

7. Sharing Your Information

We may share personal information with trusted third parties where necessary, including:

Website hosting and IT service providers

Booking and payment service providers

Analytics and performance tools

Marketing and communications platforms

All third parties are required to handle your data securely and in line with data protection laws.

We may also disclose information where required to comply with legal obligations, protect rights, prevent fraud, or cooperate with authorities.

8. International Transfers

Some service providers may process data outside the UK or EEA. Where this happens, we ensure appropriate safeguards are in place to protect your information.

9. Data Retention

We retain personal information only for as long as necessary to:

Provide our services

Meet legal, safeguarding, and regulatory requirements

Resolve disputes

Maintain accurate records

We securely delete or anonymise data when it is no longer required.

10. Your Data Protection Rights

Under data protection law, you have the right to:

Access your personal information

Request correction of inaccurate data

Request deletion of your data

Object to certain types of processing

Request restriction of processing

Request data portability

Withdraw consent where applicable

Lodge a complaint with the Information Commissioner’s Office (ICO)

These rights are not absolute and may be subject to legal or operational limitations.

11. How to Exercise Your Rights

To exercise your rights or ask questions about this policy, please contact us at:

info@customcentral.co.uk

We may need to verify your identity before responding.

12. Cookies and Analytics

We use cookies to improve website functionality and performance.

Types of cookies used:

Session cookies

Persistent cookies

Third-party analytics cookies

We also use Google Analytics to understand how visitors use our website. This information is used solely to improve our services and does not identify individuals.

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

13. Advertising and Retargeting

We may use third-party advertising technologies to display relevant ads based on your interactions with our website. You can opt out of many ad networks via recognised industry opt-out tools.

14. Children’s Privacy

Our services are intended for organisations, schools, and parents. We do not knowingly collect personal data from children without appropriate consent.

If you believe a child’s data has been provided without consent, please contact us immediately.

15. Security

We take reasonable technical and organisational measures to protect your personal information. However, no system can be guaranteed to be completely secure.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page. Continued use of the website indicates acceptance of the updated policy.

17. Contact

For privacy-related enquiries:

info@customcentral.co.uk